Well , they say they sent it out last week on the 30th, funny I asked them by email and telephone to inform me by email when it went out . Sorry Scott, but I dont think of over 30 days to send out a stock item was 'prompt service'.
I once worked for Walter P. Chrysler, 1st thing he did every morning was answer his mail and he expected his staff to do the same. At least let the customer know there is a problem or delay and what to expect and when , to me that is good service.